Privacy statement

The Parent Phone Foundation

preface

This privacy statement and cookie policy is about the way in which Stichting De Oudertelefoon (“Oudert Telefoon”, “we”, “we” or “us”) uses the chat, telephone and website https://www.oudert Telefoon.nl (“parent phone .nl ”) processes your personal data. De Oudert Telefoon is located at Nieuwe Keizersgracht 1A, 1018 DR in Amsterdam and registered in the register of the Dutch Chamber of Commerce under number 77819586. De Oudertelefoon does its best to protect your privacy as well as possible. Your personal data will be processed by De Oudertelefoon as permitted by law. In this privacy statement we describe how we deal with your privacy via our website, the telephone line and the chat. We have listed how your personal data is processed and what rights you have in that context.

1. General

If you call, chat or visit our website with us, we can obtain personal data from you. Personal data is all information through which you can be recognized (directly or indirectly). Personal data can be an IP address, a telephone number or an e-mail address.

We treat your data in strict confidence and will delete it as soon as possible. All employees have a duty of confidentiality. They may not discuss anything they hear on the phone or read during the chat with people outside of De Oudertelefoon, unless they are legally obliged to do so, if you are in danger of death or if you give permission to do so.

2. Personal data and purposes

When you visit the website or chat with us, we automatically obtain the IP address and city name of the location of your computer and we know which computer visits our website or chat. If you call us, we can trace your telephone number. Volunteers do not see your IP address or phone number. In principle, we only use your IP address and / or telephone number so that you can contact us. If you fail to comply with our conversation rules several times, we can use this information to block you. If you are blocked, the next time you contact us, you will be notified that you have been blocked.

If we receive further information from you, it is because you have provided it to us yourself, for example via a form on the website or via a telephone or chat conversation. We will anonymize the personal data that you share with us as much as possible, so that it cannot be traced back to you. Summarized, anonymous registrations are kept for an indefinite period of time and we only use them for research, statistics, expertise development and to improve our services.

3. Cookies

In addition, parent phone.nl uses cookies. A cookie is a technique that collects and reads information from your computer, tablet or mobile. Cookies can collect personal data related to the use of parentphone.nl, such as which pages have been visited and an IP address. We use the following cookies:

Analytical cookies: by means of these cookies we know how many people visit parentphone.nl and which pages are visited the most. In this way we can improve parentphone.nl. Our analytical cookies are set privacy-friendly.

Functional cookies: these cookies are necessary for parent phone.nl to work properly.

If you do not want cookies to be placed at all, you can adjust the settings of your Internet browser and completely block the placing of cookies. You can click on "help" in the browser menu to find out how to do this for the browser on your computer. By removing all cookies, it may be possible that not all parts of parentphone.nl work.

4. Sharing of personal data

We may ask other companies and individuals to assist us in maintaining and developing the website. Oudert Telefoon.nl is developed by employees of De Oudert Telefoon and hosted by a company. Agreements have been made with the host of parent phone.nl to keep your personal data secret and to secure it properly.

Furthermore, De Oudertelefoon can provide your personal data to other organizations, such as care providers from Veilig Thuis, hospitals or the police, if we are required by law or if you have given permission for this.

5. Retention periods

The personal data that you provide to us via the website will not be kept longer than necessary. We only place cookies for as long as is necessary for the purpose of the cookie. Cookies are in any case deleted after six months. Consent data is kept for a maximum of five years in connection with enforcement by regulators.

6. Security of personal data

The Parent Phone has taken security measures (technical and organizational measures) to ensure that your personal data is safe and cannot be lost or accidentally sent to someone else. Should something go wrong, we will let you know.

7. Rights

You can ask De Parent Phone to:

• show what information we have about you,

• have your personal data removed;

• to object to the use of your personal data;

• restrict the processing and transfer of your personal data; and / or

• to pass on your personal data to you or to a third party.

These rights are not absolute. The Parent Phone will review your question and let you know as soon as possible, but in any case within one month, what we will do with your question. De Oudertelefoon can extend this period by two months if your question is very complex or if we receive a lot of questions. We will then let you know. Finally, you can always submit a complaint to the Dutch Data Protection Authority.

8. Change of privacy statement

The Parent Phone reserves the right to revise or amend its privacy statement.

9. Contact

You can send your questions, comments or access to your data by e-mail to info@oudertelefoon.nl, stating “privacy”.

Phone

preface

This privacy statement is about the processing of your personal data if you contact De Oudertelefoon by calling. The Parent Phone does its best to protect your privacy as well as possible. Your personal data will be processed by De Oudertelefoon as permitted by law.

1. Personal data and purposes

1.1. When you call us, we automatically obtain your telephone number in our systems. In principle, we use your telephone number so that you can call us.

1.2. Your contact details such as your telephone number are not visible to the volunteer on the phone. Conversations with De Parentphone are 100% confidential. This means that we do not tell anyone what you tell us, unless you are allowed to. We don't know who you are and you don't have to tell us.

1.3. During the conversation with the volunteer of De Oudert Telefoon, you can tell personal data about yourself, but also about others. These personal data are not included in a telephone registration: the registration states the date and time of the conversation, the duration of the conversation, via which channel (chat or telephone) you contacted, what your gender is, your age and the type of conversation topic. . The telephone registration cannot therefore be traced back to you. Phone calls are not recorded.

ens of you and will be recorded anonymously by the researcher and used in this research.

1.4. Volunteers and work supervisors from De Oudert Telefoon, who supervise volunteers, sometimes listen in during a conversation for performance purposes and to promote expertise.

2. Sharing of personal data

2.1 Your data can only be requested by authorized data administrators (not the volunteers) De Parentphone and can be viewed at the provider of the telephone service. This only happens if there is a situation as referred to in Article 2.2.

2.2 Under special circumstances, personal data may be provided to third parties, such as the police or a medical service. This is the case if it must be based on a law or if you have given permission for it.

3. Retention periods

3.1 The telephone service provider will keep the telephone numbers for 6 months, after which the telephone data will be anonymised. After that it is no longer possible to trace the registrations (in) directly to you as a person.

3.2 Pseudonymized telephone registrations are kept indefinitely.

3.5 Anonymized summaries on topics of conversation are kept for an indefinite period of time for research.

Chat

preface

This privacy statement concerns the processing of your personal data if you contact De Oudertelefoon by chatting. The Parent Phone does its best to protect your privacy as well as possible. Your personal data will be processed by De Oudertelefoon as permitted by law.

1. Personal data and purposes

1.1. When you chat with us, we automatically obtain the IP address of your computer and the city name of the location from which you send us a message. In principle, we only use your IP address so that you can chat with us.

1.2. The volunteer who chats with you does not see your IP address. However, the volunteer can see the city name of the location you are in. This is set automatically, but has no effect on the content of the conversations. Other contact details are not visible to us.

1.3. Conversations with De Parentphone are 100% confidential. This means that we do not tell anyone what you tell us, unless you are allowed to. We don't know who you are and you don't have to tell us.

1.4. After each chat conversation, the volunteer deletes the entire conversation. No data or information about you or the conversations you have with us are stored.

1.5. After each conversation we ask the volunteer to fill in a short survey. We use this anonymous data to monitor the themes that many parents and educators are concerned with. This information cannot be traced back to individual cases. With this research we fulfill our social task to give parents a voice.

1.6. Volunteers and supervisors of the volunteers of De Oudertelefoon sometimes attend a conversation for performance purposes and to promote expertise.

2. Sharing personal data

2.1 Your personal data will not be provided by De Oudertelefoon to third parties. While chatting, volunteers will only see the city name of the location you are in. The chat, including information about your location, will be completely deleted upon completion of the conversation.

2.2 Summary, fully anonymized conversations can be stored and shared for research or analysis. These summaries are completely anonymised and cannot be traced back to individuals.

3. Retention periods

3.1. The supplier of the chat program stores the IP addresses for 1 year and then they are deleted.

3.2 Anonymised summaries of conversation topics are kept for an indefinite period of time .

version: May 2020